Refund Returns
- Modern Muslim offers return and exchange policy.
- Return/Exchange need to be filed within 48 hour of item delivery.
- Customer will be responsible for all returning delivery charges.
- Damaged/Incomplete item will not be liable for any return or exchange. Modern Muslim could send back the item at the customer’s expense.
- Customers may claim return & exchange if they receive damaged goods however they must provide video proof of this.
- Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
- Send us a video of your product with the issue at 0309-5558811 within 24 hours on WhatsApp.
- If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a return & exchange.
- Modern Muslim is totally responsible in case of damaged/wrong product delivery.
- Modern Muslim will compensate customers by sending the correct item or returning the money.
- Modern Muslim will only be liable for any replacement if you file your claim within 24 hours and return the product within 7 days of delivery.
- In case of a return, money will be transferred to the customer’s bank account/Jazz Cash/Easypaisa within 2-4 working days. Modern Muslim will deduct their cost of delivery.
NOTE: THE INVESTIGATION PROCESS FOR RETURN & EXCHANGE MAY TAKE LONGER THAN EXPECTED. PLEASE BE PATIENT & GET IN TOUCH WITH OUR CUSTOMER CARE REPRESENTATIVE TEAM ON WHATSAPP TO GET UPDATES FOR YOUR RELEVANT CONCERN.