[nasa_title title_text=”Refund Returns” title_color=”#dd3333″ title_type=”h1″ title_bg=”#000000″ title_hr=”full” title_align=”text-center”]
  1. Modern Muslim offers return and exchange policy.
  2. Return/Exchange need to be filed within 48 hour of item delivery.
  3. Customer will be responsible for all returning delivery charges.
  4. Damaged/Incomplete item will not be liable for any return or exchange. Modern Muslim could send back the item at the customer’s expense.
  5. Customers may claim return & exchange if they receive damaged goods however they must provide video proof of this.
  6. Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
  7. Send us a video of your product with the issue at 0309-5558811 within 24 hours on WhatsApp.
  8.  If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a return & exchange.
  9. Modern Muslim is totally responsible in case of damaged/wrong product delivery.
  10. Modern Muslim will compensate customers by sending the correct item or returning the money.
  11. Modern Muslim will only be liable for any replacement if you file your claim within 24 hours and return the product within 7 days of delivery.
  12. In case of a return, money will be transferred to the customer’s bank account/Jazz Cash/Easypaisa within 2-4 working days. Modern Muslim will deduct their cost of delivery.

NOTE: THE INVESTIGATION PROCESS FOR RETURN & EXCHANGE MAY TAKE LONGER THAN EXPECTED. PLEASE BE PATIENT & GET IN TOUCH WITH OUR CUSTOMER CARE REPRESENTATIVE TEAM ON WHATSAPP TO GET UPDATES FOR YOUR RELEVANT CONCERN.